Industrial and Commercial Training: Volume 28 Issue 1

Business process re‐engineering and teleworking

Colin J. Coulson‐Thomas

Summarizes the results of a European Commission project led by the author, which has examined business re‐structuring across Europe and the relationship between business process…

Creating employability: how can training and development square the circle between individual and corporate interest?

Michael Bagshaw

Suggests that, in the current business environment, job security is not possible, nor is it desirable, since it limits opportunities. Outlines a framework for training and…

A measure of the learning organization

Rosemary Hill

Suggests that there are many dilemmas facing the aspiring learning organization and true commitment to its principles is a way of integrating the false dichotomy of “concern for…

Budget fusion: a profitable synergy of systems and people investment

Milo R. Paich

Argues that many performance improvement programmes can be evaluated in the light of expected gains in customer retention, which in turn will improve profits. Customer service…

Keeping pace with change: new contracts and responsibilities

Terence Bates, Susan Bloch

A survey of individuals and organizations was undertaken to assess how the changing world of work ‐ in terms of delayering, outsourcing, IT, etc., is affecting the preparedness of…