Industrial and Commercial Training: Volume 51 Issue 4

Internal branding and employees’ brand outcomes: do generational differences and organizational tenure matter?

Decha Dechawatanapaisal

The purpose of this paper is to investigate the mediating effect of brand identification between internal branding and brand citizenship behavior as well as brand loyalty, and the…

Exploring information technology-business alignment through stakeholder theory: a review of literature

Louis Hickman, Mesut Akdere

Stakeholder theory (ST) argues that providing value to external stakeholders is the best way to ensure long-term business health. However, when the theory was formed, information…

Development and validation of an organisational commitment instrument for generation Y employees in small and medium-sized enterprises in Thailand

Khahan Na-nan, Salitta Saribut

Organisational commitment (OC) has become a hot behavioural topic among researchers, scholars and consulting firms. However, OC instruments have rarely been studied and developed…

Could the balanced scorecard enhance pharmaceutical organisations’ quality performance?

Rasha Mahmoud Elkanayati, Rania Shamah

The purpose of this paper is to investigate the relationship between balanced scorecard (BSC) attributes and quality performance and the possible moderating effect of quality…

Exploring the links between talent philosophies and talent management in service organizations

Angelos Pantouvakis, Maria Karakasnaki

In line with recent trends in the human resource management literature that address talented employees and their management, the purpose of this paper is to examine the…