Table of contents
Telling a true story or making it up: Discourse on the effectiveness of the bookshop model for public libraries
David McMenemyThe purpose of this paper is to examine the often cited example of the book retailer, and other commercial imperatives, as adequate models for implementation in the public library.
Managing the implementation of a federated search tool in an academic library
Nicholas JointThe purpose of this paper is to look at some of the broader design and management issues that occur during the implementation of a federated search tool in a modern academic…
Students’ attitudes towards e‐books in a Scottish Higher Education Institute: Part 3 – search and browse tasks
Noorhidawati Abdullah, Forbes GibbThe purpose of this paper is to present the third of three inter‐related experiments investigating the use and usability of e‐books in Higher Education based on experiments…
Mind the gap : Unlocking the relationship between market‐orientation and service performance
Rajesh SinghWhy are some libraries more market‐oriented than others? The purpose of this paper is to answer this question by examining the pertinent issues underlying the inter‐relationship…
On 40 years of queuing in libraries
Jon WarwickThe purpose of this paper is to reflect 40 years of queuing theory in application to library modelling and management. It suggests that these models have not had the impact that…
Whither reference services? Views of some Ghanaian library school students
Perpetua S. DadzieThe purpose of this paper is to report on the experiences of 65 five library students who visited one of three selected libraries on the campus of the University of Ghana to find…