Management Decision: Volume 48 Issue 3

What breaks trust in customer supplier relationship?

Mohammed Laeequddin, G.D. Sardana

The purpose of this paper is to understand what breaks trust in a customer supplier relationship and how to repair it.

Key issues in managing technology transfer projects: Experiences from a Canadian SME

Kalinga Jagoda, Bharat Maheshwari, Robert Lonseth

This paper aims to explore and illustrate the technology transfer (TT) experiences of a small to medium‐sized enterprise (SME), Rayton Packaging, using the stage‐gate approach to…

Knowledge management implementation in NTPC: an Indian PSU

Alok Kumar Goel, Geeta Rana Sharma, Renu Rastogi

The purpose of this article is to analyse the extent, strategy and imperatives of knowledge management (KM).

Carrefour and its competitors in India

Paul Lapoule

The purpose of this paper is to discuss the retailer Carrefour in India.

An analytical approach for selection of a logistics provider

Ankit Vijayvargiya, A.K. Dey

CAPARO India Ltd., a leading player in the automotive components industry in India, has multiple logistics providers for export‐import logistics at its five manufacturing…

Queuing analysis for outpatient and inpatient services: a case study

K.M. Mital

The purpose of this paper is to carry out queuing analysis to analyse patient load in outpatient and inpatient services to facilitate more realistic resource planning.

Is the magic of “feel good” and “look great” at Giordano still working?

Ravindra P. Saxena, Pradeep K. Khandelwal

This paper aims to present the strategic moves and success story of a company which started its operations as a small manufacturer of casual clothing in the 1970s and is now…

Diversification plans of Prime Technologies

Taruna Gautam, Raveesh Agarwal

The purpose of this paper is to gain an insight about the strategy of diversification adopted by the company, Prime Technology, to increase its profits. The study is made so as to…

Guest editorial

G.D. Sardana, Tojo Thatchenkery