Management Research News: Volume 27 Issue 1/2

The weather report for the supply chain: a longitudinal analysis of the ISM/Forrester Research Reports on Technology in Supply Management, 2001‐2003

David C. Wyld

This article presents an analysis of three years results from the quarterly Report on Technology in Supply Management, conducted through a joint effort of the Institute for Supply…

Does manufacturing need to make JIT delivery work?

Seyed‐Mahmoud Aghazadeh

The Just‐In‐Time (JIT) was found to be a management philosophy. Two main principles that JIT relies on are the elimination of waste and the complete utilization of capabilities of…

Marketing in Czech firms: 1999‐2003

Jitka Kloudová, Dominic Medway, John Byrom

Marketing is one of the key pillars of the successful management of an enterprise. For the transition economies of Central and Eastern Europe, this had previously been a neglected…

Innovative management model for performance appraisal: the case of the Palestinian public universities

Grace C. Khoury, Farhad Analoui

Appraisal is recognised as a crucial step towards the development of human resources and their performance. This article proposes an integrated, innovative model for managing the…

The impact of motivating factors on implementation of ISO 9001:2000 registration process

Joseph A. Williams

Focuses on a study about major innovation in the ISO 9000:2000 registration process. Shows that the application of the behavioural science field is an excellent strategy for…

Effective grievance handling procedures

Sonia Hunter, Brian H. Kleiner

A grievance may be defined as any dispute that arises between an employer and employee, which relates to the implied or explicit terms of the employment agreement (Britton…

Betting on the exchanges: changing customer relationships in the sports betting market in the UK

Peter Jones, David Hillier, David Turner, Daphne Comfort

The recent advent of betting exchanges, which allow customers to bet against each other, rather than against the bookmaker or betting shop chain, may herald a change in the nature…