Management Research News: Volume 28 Issue 5

A case study analysis of the impact of satisfaction and organizational citizenship on productivity

Steven H. Appelbaum, Jacques Adam, Nadeem Javeri, Michel Lessard, Jean‐Pascal Lion, Michel Simard, Silvana Sorbo

Despite significant investment in capital improvements and training, a rod mill suffered from chronically low productivity. The authors conducted a survey to measure employee…

An evaluation of ISO registration agencies: a study of Egyptian hotels

Hesham A.E. Magd

Purpose: This paper contains an evaluation of the results from a survey on ISO 9000 certified hotels in Egypt. This study is focused on factors influencing the choice of the…

Intellectual capital performance drivers in the Greek banking sector

Dimitrios G. Mavridis, Pantelis Kyrmizoglou

The field for Intellectual Capital (IC) and the related philosophy of Knowledge Management (KM) has arisen recently to an interesting research object worldwide. Researchers round…

The use of data in outlet locational planning: a preliminary ex amination across retail and service sectors

J.W. Byrom

A key pre‐requisite of locational decision‐making in retailing is appropriate sources of data. These have become increasingly available from a number of internal and external…

The impact of emotional intelligence on counterproductive behaviour in China

Satish P. Deshpande, Jacob Joseph, Xiaonan Shu

This study examines the impact of perceived emotional intelligence of 118 Chinese respondents on perceived ethicality of various counter productive behaviours. Respondents in the…