Management Research News: Volume 29 Issue 12

Creating a knowledge transfer environment: The case of Estonian biotechnology

To˜nis Mets

To evaluate the science and technology (S&T) development framework within Estonia, a small transition country, and its biotechnology sector.

Returns in process industries: a managerial perspective

Monique L. French, Richard Discenza

The key objective of the paper is to present the results of a survey that captured a wide‐ranging view of reuse practices in process industries with the intent of determining…

Customer satisfaction, loyalty and commitment in service organizations: Some evidence from Greece

Zoe S. Dimitriades

The present study attempts to contribute to the knowledge of how customer satisfaction, loyalty and commitment are defined and relate to each other in the Greek context.

Using simulation to increase efficiency in blood supply chains

Jyrki S. Rytilä, Karen M. Spens

The overall aim of the research presented is to improve blood supply chain management in order to use the scarce resource of blood more efficiently. Computer simulation is used as…

Enterprise resource planning survey of Korean manufacturing firms

Pairin Katerattanakul, Soongoo Hong, Jinyoul Lee

To report a recently completed study on enterprise resource planning (ERP) implementation in Korean manufacturing firms.Design/methodology/approach – An online survey was…

The Truth about Getting Your Point across … and Nothing but the Truth

Nicola McNeil