Table of contents
Enhancing the user experience: Promoting a service culture through customized staff training
Peter Edward Sidorko, Esther WooThe purpose of this paper is to highlight a series of initiatives generated from, and managed within, a major university library and aimed at improving a customer service focus.
Professional development in the South Australian library and information services sector: An examination of current trends, needs and opportunities
Terri PammentIn a climate of under‐employment and perceived lack of upward career opportunities for new graduates, the aim of this study is to explore the role of professional development (PD…
Innovation and change: The QLP‐Y approach to staff development
Shiraz Durrani, Elizabeth SmallwoodThe rapidly changing nature of local government service demands new skills, but there is often a gap between the new skills needed by library authorities and the skills that…
Librarians' skills and qualifications in a modern informational environment
Michalis Gerolimos, Rania KonstaThe aim of the research is to investigate the qualifications and the skills of the librarian's profession as they are impressed through the job ads.
Contribution of an information literacy programme to the education process: The case of a Greek academic library
Aphrodite Malliari, Ilias NitsosThe purpose of this paper is to explore the contribution of, and the need for, information literacy and information literacy programmes in the undergraduate education process.
A study of success factors of resource sharing in Iranian academic libraries
Sirous Alidousti, Maryam Nazari, Mohammad Abooyee ArdakanThis paper aims to present the results of a study on success factors of resource sharing (RS) and cooperation in Iranian Academic Libraries (IAL), from the point‐of‐view of…
Writing for the profession: the experience of new professionals
Fiona BradleyThe purpose of this article is to explore barriers and motivators for new professionals who write and present for the professional literature.
A study of US library directors' confidence and practice regarding patron confidentiality
Trina MagiThe purpose of this paper is to learn how many libraries take specific measures to protect patron confidentiality other than having a written policy, to measure library directors'…
The Irish Research electronic Library initiative: levelling the playing‐field?
Siobhán DunneThe Irish Research electronic Library (IReL) is a nationally funded electronic research library providing online access to full text articles from 1,000s of peer‐reviewed…
Theory, research, and practice in library management 5: branding
Graham WaltonThe purpose of this paper is to explore the branding in the marketing and promotion of libraries.
Developing an English course for in‐service librarians: The advantages of blended learning
Matilde FontaninThe purpose of this study is to describe the design and delivery of an English language course aimed for in‐service librarians and to report about the effects of the blended…
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0143-5124Online date, start – end:
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Emerald Publishing LimitedOpen Access:
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Librarian Career DevelopmentEditor:
- Mr Steve O'Connor