Library Management: Volume 31 Issue 3

Building relevance amidst the content revolution

Lyn Bosanquet

There has been much discussion in the past two decades about the need for the library profession to change. The prophets of doom and gloom have spoken loudly about the…

An analytic hierarchy approach for intellectual capital: Evidence for the Greek central public libraries

Stefanos Asonitis, Petros A. Kostagiolas

This paper aims to present a methodological framework for the identification of a hierarchy among the three categories of intellectual capital, i.e. human…

Public management means strategic management: How can libraries fulfil the requirements of the new public management?

Petra Düren

The New Public Management creates new tasks and challenges for libraries. They have to change from input‐ to output‐management, to develop a strategy, to operationalize this…

Forgotten anything: library staff competencies for the learning commons

Paul Kloppenborg, Damian Lodge

The purpose of this paper is to investigate which skills library managers think their staff should possess as their organisational culture alters to meet the demands of a changing…

Benchmarking, an imperative for special libraries in the Caribbean: the Jamaican case

Pauline Nicholas

The purpose of this paper is to explore the concept of benchmarking and its application as a total quality management tool. It provides librarians with insights into one strategy…

Knowledge management and its potential applicability for libraries

Maryam Sarrafzadeh, Bill Martin, Afsaneh Hazeri

This paper aims to discuss the applications of knowledge management (KM) for library practice.

The Public Library

Ken Haycock

You Don't Look Like a Librarian: Shattering Stereotypes and Creating New Images in the Internet Age

Jane Klobas

CRM in Real Time: Empowering Customer Relationships

Paul Cardwell

Information Science in Transition

Annette Butcher

Knowledge management, librarianship, and turf wars: who really manages information?

G. Edward Evans