Table of contents
Performance management, decentralization and management development: local government in Europe
Ariane Hegewisch, Henrik Holt LarsenDrawing on Price Waterhouse Cranfield survey data, examines whether the common challenges to local authorities in Europe have resulted in similar national trends in human resource…
Strategy and strategists in UK local government
Norman Flynn, Colin TalbotTop‐down or outside‐in change methodologies are increasingly seen to be ineffective. Systems thinking suggests that change in organizations is a much less straightforward and more…
Whole systems development in public service
David Wilkinson, Mike PedlerTop‐down or outside‐in change methodologies are increasingly seen to be ineffective. Systems thinking suggests that change in organizations is a much less straightforward and more…
Coping with uncertainty: a psychodynamic perspective on the work of top teams
Michael Jarrett, Kamil KellnerDrawing on project work in public and private sector organizations, considers the critical factors for managers of central support services of working in an internal market…
Cautionary tales of managing in the internal market: A comparative look at public and private sector experiences of support services
Sheila MarshContends that public service quality is necessarily a democratic concept. Because the public generally has no choice and/or is disempowered, dependent or excluded in relation to…
Quality services in local government: a bottom‐up approach
Lucy GasterContends that public service quality is necessarily a democratic concept. Because the public generally has no choice and/or is disempowered, dependent or excluded in relation to…
ISSN:
0262-1711Online date, start – end:
1982Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Associate Professor Magnus Larsson