Journal of Management Development: Volume 38 Issue 6

Does service quality increase the level of banks performance: Comparative analysis between conventional and Islamic banks

Syed Faraz Ali, Muhammad Naeem

The purpose of this paper is to unfold the relationship between service quality and level of performance of conventional and Islamic banks. Also, it intends to uncover what are…

Leadership strategies for enhancing employee commitment in TQM

Zoltán Krajcsák

The purpose of this paper is to show what motivational strategies can be applied to a successful implementation of total quality management (TQM) and how these support employee…

Co-creation experiences in the music business: a systematic literature review

Harriman Saragih

Various literature have contextualised value co-creation concept in the music business and how that notion puts into practice in benefitting the actors in this particular…

Perceived leadership behaviours and their effects on IT departments in Swiss financial companies

Stefan Kueenzi

The purpose of this paper is to examine the effects of perceived transformational, transactional and laissez-faire (LF) leadership behaviours on both the effectiveness of the…

How the exchange relationship affects employee commitment: The mediating role of organizational trust

Y. Serkan Ozmen

The purpose of this paper is to analyze the impact of social and economic exchange relationships on organizational commitment in line with the mediation effect of organizational…