International Journal of Bank Marketing: Volume 12 Issue 5
Strapline:
For the financial services sector
Subject:
Table of contents
Strategies for Service Quality
Eric SandelandsFor many, quality circles have been a struggle, total quality management has been something to “get around to one day” and continuous improvement has just been another expression…
569
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami