International Journal of Bank Marketing: Volume 14 Issue 5
Strapline:
For the financial services sector
Subject:
Table of contents
Strategies for service quality
Martin FojtHow many times have you been in a bank, shop or restaurant, satisfactorily received what you wanted, only to be treated by the member of staff with utter disdain? If theanswer is…
369
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami