International Journal of Bank Marketing: Volume 16 Issue 6
Strapline:
For the financial services sector
Subject:
Table of contents
Case study: service quality, business process re‐engineering and human resources: a case in point?
Karin Newman, Alan Cowling, Susan LeighFeatures a case study of a major bank which aimed to achieve corporate transformation and a dramatic improvement in service quality. The links between service quality, customer…
4425
Bank lending and the environment: policies and opportunities
Paul ThompsonRecently bankers have come to realise that banking operations, especially corporate lending, affect and are affected by the natural environment and that consequently the banks…
6747
Business banking in Australia: a comparison of expectations
James F. Nielsen, Chris Terry, Rowan M. TraylerAddresses the question of how well the banking industry in Australia understands the needs of their business customers. It is based on a nationwide survey of chief executive…
2483
Consumer trade‐offs among mortgage instrument variables
James A. Talaga, Joshua BuchWith the development of increasingly complex mortgage instruments, the process by which consumers choose among these instruments also increases in importance. The real estate…
1075
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami