International Journal of Bank Marketing: Volume 17 Issue 4
Strapline:
For the financial services sector
Subject:
Table of contents
UK bank‐corporate relationships: large corporates’ expectations of service
Katherine Tyler, Edmund StanleyFocuses on large corporates’ expectations of service delivery from their bank(s). Identifies some of the constituent elements of quality operational service, and assesses their…
2137
The institutional stature of the retail bank: the neglected asset?
Andy Lowe, Jari KuusistoAs structural changes, new market entrants, new technologies and increasing customer demands gather momentum, retail banks are under pressure to reduce their cost structures so…
1515
Service quality in the banking sector: the impact of technology on service delivery
Mathew Joseph, Cindy McClure, Beatriz JosephThe use of technology in the delivery of banking services is becoming increasingly prevalent as it is being employed to reduce costs and eliminate uncertainties. This research…
16312
Electronic cash: a qualitative assessment of its adoption
Isabelle T.D. Szmigin, Humphrey BourneExamines the nature of a relatively new financial service, electronic cash. A qualitative study of students’ use of a specific form of electronic cash, namely Mondex, was…
2546
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami