International Journal of Bank Marketing: Volume 19 Issue 4
Strapline:
For the financial services sector
Subject:
Table of contents
Shopbot banking: an exploratory study of customer loyalty effects
Per E. Pedersen, Herbjørn NysveenAgent technology has been applied to design new services simplifying product and merchant brokering in several customer industries. The term “shopbots” is now generally used to…
3604
An empirical investigation of the Turkish consumers’ acceptance of Internet banking services
Vichuda Nui Polatoglu, Serap EkinAn exploratory study of consumer acceptance of Internet banking (IB) services is conducted in a Turkish bank. Examines both consumer‐related factors that may affect the adoption…
8810
Service elimination decision making: preliminary empirical evidence from the UK financial services sector
Paraskevas C. Argouslidis, Fiona McLeanReports on part of the findings of a broader exploratory investigation into the service elimination decision making behaviour in the UK financial services sector. The issues…
943
Employee evaluations of service quality at banks and credit unions
Anthony T. AllredService quality in the USA has become a frustrating and unsatisfying experience. Recent indicators suggest customer satisfaction with service has been steadily declining. The…
3417
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami