International Journal of Bank Marketing: Volume 23 Issue 7
Strapline:
For the financial services sector
Subject:
Table of contents
A comparison of service quality in the banking industry: Some evidence from Turkish‐ and Greek‐speaking areas in Cyprus
Huseyin Arasli, Salih Turan Katircioglu, Salime Mehtap‐SmadiTo analyze and compare service quality in the commercial banking sector of a small island economy – Cyprus and to investigate the relationship between overall bank customer…
6076
“Stress” in business relationships: a study on corporate bank services
João F. Proença, Luís M. de CastroThe paper aims to discuss the interaction processes and short‐term behaviours and motives in long‐term relationships between banks and their corporate clients.
2495
Factorial and discriminant analyses of the underpinnings of relationship marketing and customer satisfaction
Nelson Oly Ndubisi, Chan Kok WahThis research seeks to empirically evaluate the influence of the underpinnings of relationship marketing on the perceived quality of bank‐customer relationship, and on customer…
9666
Pensions and retirement savings: cluster analysis of consumer behaviour and attitudes
Orla Gough, Peter D. SozouThe aim of this article is to obtain a better understanding of people's motivation and behaviour with respect to provision for their retirement.
6012
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami