International Journal of Bank Marketing: Volume 24 Issue 3
Strapline:
For the financial services sector
Subject:
Table of contents
Interpersonal liking in lender‐customer relationships in the Australian banking sector
Amy Hawke, Troy HeffernanThe purpose of this paper is to focus on the critical, yet under‐researched dimension of relationship development, being interpersonal liking. Liking has been found to positively…
2223
The measurement of end‐user computing satisfaction of online banking services: empirical evidence from Finland
Kari Pikkarainen, Tero Pikkarainen, Heikki Karjaluoto, Seppo PahnilaAlthough research into the adoption and use of online banking services has grown in many parts of the world, the centre of attention has been largely on determinants of online…
6516
The effects of work‐family conflict, emotional exhaustion, and intrinsic motivation on job outcomes of front‐line employees
Osman M. Karatepe, Mehmet TekinkusThe purpose of this study is to investigate the effects of work‐family conflict, emotional exhaustion, and intrinsic motivation on front‐line employees' job performance, job…
12797
Can internal marketing be implemented within bureaucratic organisations?
Ioanna PapasolomouThe purpose of this paper is to provide an insight into some of the present issues and concerns facing the practice of internal marketing (IM) in the UK retail‐banking sector…
3915
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami