International Journal of Bank Marketing: Volume 25 Issue 6

Problem situations triggering line pruning in financial services: evidence from the UK

Paraskevas C. Argouslidis

This paper aims to identify the problem situations leading financial firms to kick off the elimination decision‐making process for financial products in their line, measure the…

Dimensions of price satisfaction: a replication and extension

Kurt Matzler, Birgit Renzl, Rita Faullant

The purpose of this study is to replicate and extend the findings of Matzler et al.'s recent paper on the dimensionality of price satisfaction. Furthermore, a test is performed to…

Relationship orientation or service quality?: What is the trigger of performance in financial and insurance services?

Carmen Camarero

The current work aims to analyze the complementary effects of relationship and service‐quality orientations on market and economic performance and their mediating role in the…

Answering the charge

Simon Stammers

The paper aims to discuss the likely growth in bank charge reclaim volumes and the readiness of document systems to cope with statement requests within regulatory deadlines.