International Journal of Bank Marketing: Volume 28 Issue 1
Strapline:
For the financial services sector
Subject:
Table of contents - Special Issue: Trust in financial services: new theories and insights
Guest Editors: Dr Harjit Sekhon
Adoption of internet banking services in China: is it all about trust?
Anita Lifen Zhao, Nicole Koenig‐Lewis, Stuart Hanmer‐Lloyd, Philippa WardNumerous empirical studies on internet banking services (IBS) adoption have focused either on perceived risk or trust; but rarely have they combined these concepts and used…
7293
Offline and online banking – where to draw the line when building trust in e‐banking?
Kenneth B. Yap, David H. Wong, Claire Loh, Randall BakThe purpose of this paper is to examine the role of situation normality cues (online attributes of the e‐banking web site) and structural assurance cues (size and reputation of…
10828
Dimensional hierarchy of trustworthiness of financial service providers
Sanjit Kumar Roy, Vaibhav ShekharThe purpose of this study is to identify the underlying dimensions of trustworthiness of financial service providers in the Indian retail banking sector and to model…
3564
Empirical investigation into the multi‐faceted trust in the wealth management context
Anne Sunikka, Liisa Peura‐Kapanen, Anu RaijasThe purpose of this paper is to study the many manifestations of trust in the wealth management context in Finland. This empirical paper examines and contrasts how trust is…
2167
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami