International Journal of Bank Marketing: Volume 33 Issue 1

Consumer trust and distrust: retaining paper bills in online banking

Joanne McNeish

The purpose of this paper is to explore the role of paper bills and statements in online and mobile banking and how they may serve to support trust along with mitigating distrust…

Customer satisfaction and loyalty in Malaysian Islamic banks:a PAKSERV investigation

Muahmmad Kashif, Sharifah Suzana Wan Shukran, Mohsin Abdul Rehman, Syamsulang Sarifuddin

– The purpose of this paper is to examine the impact of PAKSERV measures on customer satisfaction and loyalty in the Malaysian Islamic banking context.

How the personality of retail bank customers interferes with the relationship between service quality and loyalty

Mohammad Ahmad Al-hawari

– The purpose of this study was to test how customers’ personality traits affect the importance of service quality in triggering customer loyalty.

Perception of bank employees’ towards working environment of selected Indian universal banks

Gagandeep Kaur

The purpose of this paper is to evaluate the job satisfaction level of universal bank employees in India. It focusses on identifying the factors of job satisfaction and their…

The impact of internal brand management on employee job satisfaction, brand commitment and intention to stay

Rose Du Preez, Michael Thomas Bendixen

The purpose of this paper is to examine the extent to which internal brand management (IBM), a subset of internal marketing, impacts on the three dimensions of job satisfaction…

Editorial

Kent Eriksson, Hooman Estelami