International Journal of Bank Marketing: Volume 33 Issue 4

Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction

Vinita Kaura, Ch. S. Durga Prasad, Sourabh Sharma

The purpose of this paper is to examine the extent to which service quality, perceived price and fairness and service convenience influence customer satisfaction and customer…

The impact of Islamic beliefs on consumers’ attitudes and purchase intentions of life insurance

Nizar Souiden, Yosr Jabeur

The purpose of this paper is to investigate the role of Islamic beliefs in moderating consumers’ attitudes and purchase intentions of conventional and Islamic life insurance…

Impact of service quality, corporate image and customer satisfaction towards customers’ perceived value in the banking sector in Pakistan

Hashim Zameer, Anam Tara, Uzma Kausar, Aisha Mohsin

– The purpose of this paper is to explore the impact of services quality, customer satisfaction and corporate image on customer perceived value in the banking sector of Pakistan.

Classification of service quality attributes using Kano’s model: A study in the context of the Indian banking sector

Nirmalya Bandyopadhyay

– The purpose of this paper is to classify service quality elements using Kano’s two-way quality model in terms of their instrumentality to customer satisfaction.

Customer responses to CSR in the Pakistani banking industry

Zia Khan, David Ferguson, Andrea Pérez

The purpose of this paper is twofold: to empirically analyse how customer corporate social responsibility (CSR) perceptions impact on the perceived service quality (PSQ)-loyalty…

Conceptualization and measurement of customer perceived value in banks : A Brazilian contribution

Eduardo Soares Parente, Francisco José Costa, Aurio Lucio Leocádio

– The purpose of this paper is to develop a scale for measuring the construct perceived value, as evaluated by customers of retail banks.

Factors affecting adoption of internet banking in Jordan: Chartered accountant’s perspective

Awni Rawashdeh

The purpose of this paper is to investigate the Jordanian accountant’s behavioral intention of using the Internet Banking services to focus on the perceptions of the users in…

Intention to adopt internet banking in an emerging economy: a perspective of Indian youth

Rambalak Yadav, Vikas Chauhan, Govind Swaroop Pathak

The purpose of this paper is to understand the consumer’s intention toward internet banking adoption in Indian context by combining two theories; theory of planned behavior (TPB)…

Investigating the factors influencing the adoption of m-banking: a cross cultural study

Gary Mortimer, Larry Neale, Syed Fazal E Hasan, Benjamin Dunphy

Little is known about the adoption of mobile banking technologies in emerging Asian economies. The purpose of this paper is to empirically examine the motivators that influence a…

The influence of personal values and demographic variables on customer loyalty in the banking industry

Jorge Luiz Henrique, Celso Augusto de Matos

Even though personal values are considered an important variable in consumer studies, rarely has it been related to customer loyalty, especially in the banking context and…

Editorial

Kent Eriksson and Hooman Estelami