International Journal of Bank Marketing: Volume 36 Issue 3

Just how loyal are Islamic banking customers?

John J. Ireland

The purpose of this paper is to determine the rate difference required to persuade Islamic banking customers to switch to conventional banks.

Investigating the relationship between service quality dimensions, customer satisfaction and loyalty in Turkish banking sector: An application of structural equation model

Veysel Yilmaz, Erkan Ari, Hüseyin Gürbüz

Using the attitudes of students toward ideal banking services, the purpose of this paper is to examine the structure of banking-related SERVQUAL service dimensions with…

Profiling emerging market investors: a segmentation approach

Satish Kumar, Nisha Goyal, Rituparna Basu

The purpose of this paper is to obtain a market-oriented approach to segment individual investors in terms of their attitudes and behaviour towards investment. It also attempts to…

Younger and older trust in a crisis situation

Miguel Angel Moliner-Tena, Juan Carlos Fandos-Roig, Marta Estrada-Guillén, Diego Monferrer-Tirado

The purpose of this paper is to analyze consumer trust during a financial crisis, studying its antecedents and consequences. The perceptions of older and younger consumers are…

Modeling credit risk in credit unions using survival analysis

M. Kabir Hassan, Jennifer Brodmann, Blake Rayfield, Makeen Huda

The purpose of this paper is to investigate proprietary data from customers of a Southern Louisiana credit union. It analyzes the factors that contribute to an accelerated failure…

Cross-border branching in the Latin American banking sector

Luiz Paulo Lopes Fávero, Marco Aurélio dos Santos, Ricardo Goulart Serra

Branching is not the only way for foreign banks to enter a national market, and it is impractical when there are informational and cultural barriers and asymmetries among…

Impact of oil and gas price shocks on the non-performing loans of banks in an oil and gas-rich economy: Evidence from Qatar

Abdulazeez Y.H. Saif-Alyousfi, Asish Saha, Rohani Md-Rus

The purpose of this paper is to examine and compare the impact of oil and gas prices shocks on the non-performing loans (NPLs) of banks at the aggregate as well as at the level of…

Intention to use e-banking services in the Jordanian commercial banks

Saad Ghaleb Yaseen, Ihab Ali El Qirem

The purpose of this paper is to investigate the essential factors influencing the adoption and use of e-banking services as perceived by customers of the Jordanian commercial…

The effects of the elaboration likelihood model on initial trust formation in financial advisory services

Mario Silic, Christian Ruf

In order for financial institutions to cope with increased competitive pressure from the financial technology companies, offering digital services such as a mobile service system…