International Journal of Bank Marketing: Volume 40 Issue 1

A bibliometric analysis of CSR in the banking industry: a decade study based on Scopus scientific mapping

Mohd Haniff Zainuldin, Tze Kiat Lui

This study bibliometrically describes and depicts the intellectual structure and knowledge progress of CSR studies in the banking industry.

Do social interactions matter for borrowing behaviour of the Europeans aged 50+?

Sara Fernández-López, Djamila Daoudi, Lucía Rey-Ares

This paper aims to explore the linkage between households' social interactions and credit context and how these interactions may influence household borrowing decisions.

Mobile investment technology adoption among investors

Lu Fan

The purpose of this study is to examine investors' internal characteristics, including investment literacy, risk tolerance and familiarity with mobile financial services, as…

The influences of technological characteristics and user beliefs on customers' perceptions of live chat usage in mobile banking

Chorng-Guang Wu, Jonathan C. Ho

In recent years, numerous banks have introduced live chat systems to their mobile banking (m-banking) applications to help customers address problems that arise while using…

Examining the role of customers' intrinsic motivation on continued usage of mobile banking: a relational approach

Shubhomoy Banerjee, S. Sreejesh

This research seeks to establish the roles of marketer-driven relationship-building strategies – relationship-marketing orientation and knowledge sharing with customers on…

Use of social networks in stock investment

Shan Lei, Leslie Ramos Salazar

Drawing on the literature regarding the social network and stock investment, this paper aims to focus on the use of the social network on stock ownership decisions at individual…

Impact of mobile banking failure on bank customers' usage behaviour: the mediating role of user satisfaction

Shampy Kamboj, Manika Sharma, Bijoylaxmi Sarmah

This study seeks to observe the association between mobile banking failures, use of m-banking and customer engagement to determine the contribution of user satisfaction towards…

Interaction between wealth management products and bank deposits: evidence from China's shadow banking

Syed Mehmood Raza Shah, Yan Lu, Qiang Fu, Muhammad Ishfaq, Ghulam Abbas

Shadow banking has been evolving rapidly in China, with banks actively using wealth management products (WMPs) to evade regulatory restrictions. These products are the largest…

Household acceptance of central bank digital currency: the role of institutional trust

Klaus Solberg Söilen, Lamiae Benhayoun

The authors investigate household acceptance of central bank digital currencies (CBDCs) by drawing on the unified theory of acceptance and use of technology and institutional…