International Journal of Bank Marketing: Volume 7 Issue 5

Quality in the Service Sector: A Review

Barbara R. Lewis

Quality in the service sector is of increasing concern to bothacademics and practitioners. Previously published material is reviewedand attention is focused on the importance of…

Customer Care in Financial Service Organisations

Anne M. Smith, Barbara R. Lewis

Findings are presented from an investigation of customer care inmajor UK organisations in the financial services sector, to includebanks, building societies and insurance…

Customer Satisfaction with Bank Services: A Multidimensional Space Analysis

Luiz Moutinho, Douglas T. Brownlie

The nature and direction of the satisfactions that are delivered toconsumers of bank services are explored, and the criteria used toevaluate these services are highlighted. The…

Service Quality: Relationships between Banks and their Small Business Clients

Anne M. Smith

The UK clearing banks are aiming to gain a differential advantageby improving the quality of their service. Some of the findings of aresearch study which explored the determinants…

The Selection of Banks and Banking Services among Corporate Customers in South Africa

Peter W. Turnbull, Michael J. Gibbs

Findings are presented from an empirical study focused on thebanking behaviour of corporate customers in South Africa. The selectionof banks and bank services were investigated…