Table of contents - Special Issue: Integrating Lean and Six Sigma for achieving and sustaining operational and service excellence
Guest Editors: Professor Jiju Antony
Critical success factors for Lean Six Sigma programmes: a view from middle management
Graham Manville, Richard Greatbanks, Radica Krishnasamy, David W. ParkerMany organisations are operating in a dynamic competitive environment and experiencing increasing competition. As a result organisations in the service sector are continually…
Multi‐faceted views on a Lean Six Sigma application
Marcus Assarlind, Ida Gremyr, Kristoffer BäckmanAs Lean and Six Sigma have become established as influential concepts in the process improvement area, observers, researchers and managers are awaiting the next step, which many…
Application of Six Sigma DMAIC methodology in a transactional environment
Jiju Antony, Anmol Singh Bhuller, Maneesh Kumar, Kepa Mendibil, Douglas C. MontgomeryCommunication and Information Management (CIM) is crucial for any organisation and effectiveness of CIM can result in significant improvement to the bottom line and customer…
A conceptual model for the successful deployment of Lean Six Sigma
Roger John Hilton, Amrik SohalThe purpose of this paper is to examine the relationship between the successful deployment of Lean Six Sigma and a number of key explanatory variables that essentially comprise…
Six Sigma, quality management systems and the development of organisational learning capability: Evidence from four business process outsourcing organisations in India
Ashish Malik, Stephen BlumenfeldThis paper analyses the impact of Lean Six Sigma and a firm's quality management capabilities in developing its organisational learning capability (OLC), especially in the…
Lean production supply chain management as driver towards enhancing product quality and business performance: Case study of manufacturing companies in Malaysia
Arawati Agus, Mohd Shukri HajinoorThe purpose of this paper is to obtain a better understanding of the extent to which lean production permeates manufacturing companies in Malaysia by drawing on supply chain…
Lean Six Sigma in a service context: A multi‐factor application approach in the telecommunications industry
Alexandros G. Psychogios, Jane Atanasovski, Loukas K. TsironisThe purpose of this paper is to investigate issues related to the application of Lean Six Sigma (L6σ) in a service industry. By adopting a case‐study approach this paper…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony