Table of contents
Thank You, Karl
Pamela GoettHard statistics tell us that for ever customer who complains, 10 silently go away angry. Karl is a Business Strategy subscriber who refused to go quietly. He called us up and told…
SHORT TAKES
Boyd, Brown & Co. has come up with a new way to manage your risk if your business is international trade. Risk‐Transfer, the trademarked financial product it developed in…
CLIPPINGS
Teams are pervasive. According to a recent survey, 68 percent of Fortune 1,000 companies were using self‐managed work teams in one form or another in 1994. But not everyone sees…
Signals: Taking Stock Of the January Effect
Mike BraudeStock market investment strategies have one ultimate goal—to buy low and sell high. If only it were that easy. The multitude of options available to investment strategists and…
ROOM SERVICE
Roberta C. YafieRenaissance Hotels and Utell International have developed custom strategies with a common purpose: getting the guests.
CYBER‐STRATEGY
Peter HaapaniemiFor strategists, information technology is about building bridges: between business sectors, across continents.
A TALE OF THREE WEB SITES
Bill PietruchaSpinning a strategy? Marketing, image, and awareness all have a place on the Web.
TAKING TECHNOLOGY IN HAND
Leslie WinesPersonal digital assistants are making a comeback, thanks to industrial innovation.
TOOLS
Kim Baker, Sunny BakerEvery year, software developers release more tools that can make the business executive's life easier. Here's our third annual listing.
PASS THE 10Q, PARTNER
Roberta C. YafieEmployees who are part of the corporate information loop will bring more to the balance sheet, a new study finds, and CEOs are crafting cultures to plug them in.
Stack Attack: Instant Replay
Bristol VossWhy authors think that just because they have a new angle on strategy—psychological, self help, or sporty—that the new approach makes the information fresh, is outta my…
The Last Word: Mind Over Matter
Intelligence—artificial or otherwise—bombards us from all directions. It's not surprising that Steve Martin, playing a cutting‐edge neurosurgeon in “The Man With Two Brains,” saw…
ISSN:
0275-6668Renamed from:
Business Strategy SeriesOnline date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Ms Nanci Healy