Journal of Business Strategy: Volume 39 Issue 5

Guest editorial

Nelson Oly Ndubisi, Celine Marie Capel

The ethics of outsourcing: when companies fail at responsibility

Nelson Oly Ndubisi, Arne Nygaard

The purpose of this paper is to demonstrate that costs reduction is no longer a complete indication of performance and should not be attained at the expense of the firm’s…

Make, buy, borrow or crowdsource? The evolution and future of outsourcing

Naresh K. Malhotra, Can Uslay

The purpose of this paper is to provide a conceptual and historical overview of the evolution of outsourcing. The authors then focus and prognosticate on the future of outsourcing…

When service providers fail: outsourcing help and consumer attitudes

Aaron Gazley, Hamish Simmonds

The purpose of this paper is to investigate the effect of outsourcing and offshoring on brand loyalty in a service recovery context. In addition, the effect that consumer…

Biased decisions on IT outsourcing: how vendor selection adds value

Arindam Das, Dimple Grover

This paper aims to investigate the unconscious aspects of information technology (IT) outsourcing decisions.

Outsourcing relationship management: accounting in the decision mix

Mirghani Nimir Ahmed

The paper aims to examine the role of management accounting and accounting information in decisions to outsource and manage outsourcing relationships.

Outsourcing: reap the fruit; contain the “bad apple”

Nelson Oly Ndubisi, Setiadi Umar

The purpose of this study is to show how outsourcing partners can maximise the benefits of outsourcing while containing the negative effect of destructive conflict (the “bad…