International Journal of Educational Management: Volume 30 Issue 3

Use of multiple methodologies for developing a customer-oriented model of total quality management in higher education

Sangeeta Sahney

Educational institutes must embrace the principles of total quality management (TQM) if they seek to remain competitive, and survive and succeed in the long run. An educational…

Product development in higher education marketing

Mark Durkin, Barry Howcroft, Craig Fairless

During the last 20 years or so the changing environment in which universities operate has meant that commensurately more emphasis has been placed on marketing principles. In light…

Return to general education and vocational education & training in Indian context: Policy implications

Tutan Ahmed, Raghabendra Chattopadhyay

Measurement of returns to vocational education has always remained a matter of controversy (Psacharopoulos, 1994; Bennell and Segerstrom, 1998; Ziderman, 1997). Based upon the…

Effects of 8Ps of services marketing on student selection of self-financing sub-degree programmes in Hong Kong

Melissa May Yee Lau

The purpose of this paper is to investigate how the effects of 8Ps of services marketing affect students’ selection of self-financing sub-degree programmes in Hong Kong. The…

Sustainability insights from the mission statements of leading Brazilian Universities

Rafael Mattos Deus, Rosane Aparecida Gomes Battistelle, Gustavo Henrique Ribeiro da Silva

The purpose of this paper is to investigate the mission statements from 30 leading Brazilian universities, evaluating the statements based on a sustainable model that involves an…

Assessing collaboration networks in educational research: A co-authorship-based social network analysis approach

David Andres Munoz, Juan Pablo Queupil, Pablo Fraser

The purpose of this paper is to analyze collaboration networks and their patterns among higher education institutions (HEIs) in Chile and the Latin American region. This will…

An analytic hierarchy process for school quality and inspection: Model development and application

Amal Al Qubaisi, Masood Badri, Jihad Mohaidat, Hamad Al Dhaheri, Guang Yang, Asma Al Rashedi, Kenneth Greer

The purpose of this paper is to develop an analytic hierarchy planning-based framework to establish criteria weights and to develop a school performance system commonly called…

Background characteristics as predictors of Greek teachers’ self-efficacy

Aikaterini Gkolia, Belias A. Dimitrios, Athanasios Koustelios

The purpose of this paper is to investigate the relationship between elementary and secondary teachers’ background characteristics and constructs of self-efficacy, using the…