The TQM Magazine: Volume 12 Issue 3
Table of contents
Whistleblowing towards quality
Gerald VintenValid acts of whistleblowing – employees informing on dubious practices in the workplace – is increasingly being viewed in a favourable light, with statutory protection following…
Social responsibility and impact on society
Mohamed ZairiDiscusses an area which is growing in terms of significance and proven to impact on business performance, reputation and corporate image. Discusses social responsibility from the…
Understanding the language of quality costing
S. Roden, B.G. DaleReports an examination of the management’s, staff’s and operators’ attitudes to and awareness of the concept of quality costing in the division of a small‐ to medium‐sized…
A systemic view of organisational change and TQM
Guangming Cao, Steve Clarke, Brian LehaneyWhile total quality management (TQM) has been widely applied in the management of change, and is likely to remain a priority into the next century, failure rates at times above 75…
The development of total quality management in Qatar
Khalifa N. Al‐khalifa, Elaine M. AspinwallPresents the key findings of a study into quality practices of a number of organisations in one of the Arab countries, Qatar, which is recognised as one of the leading liquefied…
The propagation of quality management concepts in the Indian manufacturing industry: some empirical observations
P. Mandal, P.E.D. Love, A.S. Sohal, B. BhaduryPresents findings from a study that investigated the propagation of quality management practices among Indian manufacturing companies over a period of 16 years from 1980 to 1996…