Table of contents
Some Propositions About Outsourcing The Logistics Function
Bernard J. La Londe, Arnold B. MaltzAs business firms and even public sector operations opt to run leaner operating systems, the question of outsourcing becomes an increasingly popular topic for discussion. There…
Customer and Non‐Customer Perceptions of Third Party Services: Are They Similar?
Dan Sarel, Walter ZinnCompetitive performance analysis typically relies on customer service surveys. This research highlights the importance of systematically including non‐customer input to customer…
International Purchasing Alliances: An Empirical Study
Lisa M. EllramIn this exploration of formal international purchasing alliances, a broad overview of why firms become involved in international purchasing alliances is developed. Then, using a…
Purchasing Intelligence Systems In Small Manufacturing Firms: Present Status and Future Direction
Troy A. Festervand, David B. MeinertInformation obtained from a Purchasing Management Intelligence System (PMIS) can provide the valuable input into a firm's strategic planning process. Because of scarce resources…
A Methodology For Logistics Strategy Planning
Alan Rushton, Richard SawLogistics strategy planning has often been undertaken either as a qualitative overview or as a self‐contained mathematical exercise, considering facility location, facility size…
The Role of Customs Administration in the Structure and Efficiency of International Logistics: An International Comparison
Trevor D. HeaverShippers are seeking international gateways that can provide them with services consistent with “seamless logistics”. This places pressures on public and private organizations…
Becoming a “World Class” Company With Logistics Service Quality
James R. Stock, Douglas M. LambertA “world class” organization must provide high levels of logistics service quality to customers. Knowledge of customer expectations and an understanding of the firm's performance…
ISSN:
0957-4093Online date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Britta Gammelgaard