Logistics Information Management: Volume 4 Issue 1

Delivered Cost: The Impact of Technology

Abby Day, John Gattorna

How technology is used in logistics practice, and most specificallyhow it can be used to reduce delivered cost, is examined.

Computer Simulation: Its Use in Planning Material Handling Systems

Frank Castino, Lloyd Watson

The basic concepts in the application of computer simulationtechniques to materials handling and distribution problems areintroduced in the context of strategic planning and…

Integrated Supply Chain Information Systems: The Next Phase after EDI?

Cliona Curran

A company′s need and ability to respond to market changes hasbecome crucial, with failure to do so often resulting in disastrousconsequences. In this context, the next phase of…

An Update on EDI

Alfredo Sarich

The growth of Electronic Data Interchange is reviewed, asking whyshould management invest time and resources into developing EDI? A shortlist of benefits is provided, arguing that…

CALS in Europe: An Integrated Information Base

Joan M. Smith

Computer‐aided acquisition and logistic support (CALS), dealingwith the automation and integration of all functions and processes thatmake up the many aspects of acquisition and…

Making Customer Satisfaction Your Biggest Profit Centre

Paul Morris

Companies that adopt a profit‐centre based approach to customerservice treat it as an element of total corporate philosophy, ratherthan as a separate activity or a set of…

Erratum

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000001886. When citing the…

Case Study: Retail Distribution

A description is given of South Western Electricity plc′s newautomated retail distribution head‐quarters. The warehouse′s storagecapacity is fully utilised and the different areas…

Erratum

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/02635579010142122. When citing the…