Table of contents
Customer relationship management as advertised: Exploiting and sustaining technological momentum
Ping Wang, E. Burton SwansonThe paper aims to raise the question: how can a new information technology's (IT's) early momentum toward widespread adoption and eventual institutionalization be sustained? The…
3265
Do virtual communities matter for the social support of patients?: Antecedents and effects of virtual relationships in online communities
Jan Marco Leimeister, Karin Schweizer, Stefanie Leimeister, Helmut KrcmarThe purpose of this paper is to explore whether online communities meet their potential of providing environments in which social relationships can be readily established to help…
2786
Enterprise resource planning and the post bureaucratic organization: “Formalization” as trust in the system versus “solidarity” as trust in individuals
Alan Lowe, Joanne LockeThe purpose of the paper is to use a case study setting involving the implementation of an enterprise resource planning (ERP) system to expose and analyze the conflicts in the…
2444
Impact of ICTs on user‐provider relations: perspectives from UK local authorities
Zorlu SenyucelThe purpose of this paper is to highlight the importance of understanding the mutually constitutive relationships between the provider (suppliers of information communication…
1244
ISSN:
0959-3845Renamed from:
Office Technology and PeopleOnline date, start – end:
1992Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Prof Edgar Whitley
- Prof Kevin Crowston
- Prof Yulin Fang
- Prof Jyoti Choudrie