Information Technology & People: Volume 29 Issue 3

Observers versus agents: Divergent associations of video versus game use with empathy and social connectedness

Dohyun Ahn, Dong-Hee Shin

The purpose of this paper is to explore whether distinctive modes (observation vs control) of presenting diverse content differentially influence users. To achieve this goal, The…

The effects of relationship maintenance and relationship investment on self-service technology relationship performance

Hsin Hsin Chang, Chen Su Fu, Po Wen Fang, Yu-Cheng Cheng

The purpose of this paper is to extend the utilitarian value of the dedication-based relationship maintenance mechanism of social exchange theory and customer perceived…

Organizational structure and enterprise systems implementation: Theoretical measures and a benchmark for customer teams

Carlo Gabriel Porto Bellini, Rita de Cássia de Faria Pereira, João Luiz Becker

The purpose of this paper is to discuss the structural design of customer teams (CuTes) working with external teams to implement customized information systems (IS). Design…

Systemic capabilities: the source of IT business value

Guangming Cao, Yanqing Duan, Trevor Cadden, Sonal Minocha

– The purpose of this paper is to develop, and explicate the significance of the need for a systemic conceptual framework for understanding IT business value.

The role of personalization, engagement, and trust in online communities

Minjeong Kang, Dong-Hee Shin, Taeshik Gong

The purpose of this paper is to explore whether brand community characteristics (perceived personalization and familiarity among members) affect brand community engagement through…

Exploring situationally inappropriate social media posts: An impression management perspective

Michelle Richey, M.N. Ravishankar, Christine Coupland

Social media technologies are used by many organizations to project a positive image of their strategies and operations. At the same time, however, there are an increasing number…

The mediation of cognitive attitude for online shopping

Shu-Hao Chang, Wen-Hai Chih, Dah-Kwei Liou, Yu-Ting Yang

The purpose of this paper is to explore the relationships among intrinsic motivation, extrinsic motivation, flow, cognitive attitudes, perceived satisfaction, and purchase…

Contributive roles of multilevel organizational learning for the evolution of organizational ambidexterity

Mengling Yan, Yan Yu, Xiaoying Dong

The purpose of this paper is to reveal how organizational learning at the strategic and operational levels (i.e. strategic learning and business learning, respectively) contribute…