Information Technology & People: Volume 33 Issue 4

A framework for understanding citizens’ political participation in social media

Vidushi Pandey, Sumeet Gupta, Manojit Chattopadhyay

The purpose of this paper is to explore how the use of social media by citizens has impacted the traditional conceptualization and operationalization of political participation in…

Internal mechanism of brand app recommendation from the integrated cross-channel perspective: Evidence from the airline industry

Qian Chen, Yaobin Lu, Yeming Gong

Many service organizations use brand apps as an important mobile-end service channel and expect to increase brand app use through customer recommendations. The purpose of this…

Does it get better over time? A longitudinal assessment of enterprise system user performance

Darshana Sedera, Sachithra Lokuge

Anecdotal discussions suggest that enterprise system (ES) user performance is low when such complex systems are introduced, and then improves over time. However, there is a dearth…

Understanding “window” shopping and browsing experience on social shopping website: An empirical investigation

Yanhong Chen, Yaobin Lu, Sumeet Gupta, Zhao Pan

Social shopping website (SSW) introduce the social side into the shopping process, thus making “window” shopping or browsing more interesting for customers. The purpose of this…

To couple or not to couple: A case study of institutional legitimacy relating to SaaS applications in two universities

Ulf Melin, Pradip K. Sarkar, Leslie W. Young

The predominant narrative is that contemporary organisations, motivated by economic-rationalist aspirations, adopt cloud applications on the premise of achieving cost-savings and…

What drives self-disclosure in mobile payment applications? The effect of privacy assurance approaches, network externality, and technology complementarity

Xiang Gong, Kem Z.K. Zhang, Chongyang Chen, Christy M.K. Cheung, Matthew K.O. Lee

Drawing on the control agency theory and the network effect theory, the purpose of this paper is to examine the effect of privacy assurance approaches, network externality and…

Try-on experience with augmented reality comforts your decision: Focusing on the roles of immersion and psychological ownership

Hyo Kyung Song, Eunsoo Baek, Ho Jung Choo

The purpose of this paper is to understand how augmented reality (AR) try-on experiences facilitate consumers’ shopping decision. Focusing on the immersion and psychological…

Social media brand engagement practices: Examining the role of consumer brand knowledge, social pressure, social relatedness, and brand trust

Kofi Osei-Frimpong, Graeme McLean, Samuel Famiyeh

The purpose of this paper is to deepen the understanding on social media brand engagement (SMBE) practices by exploring the impact of consumer brand knowledge, perceived social…

ICT in social protection schemes: deinstitutionalising subsidy-based welfare programmes

Silvia Masiero, Amit Prakash

While the potential of information and communication technology (ICT) for poverty reduction is widely recognised, limited knowledge exists on its use in the social protection…

Measuring brand-related content in social media: a socialization theory perspective

Naghmeh Sabermajidi, Naser Valaei, M.S. Balaji, See Kwong Goh

Building on consumer socialization theory, the purpose of this paper is to examine antecedents and consequences of generating and sharing brand-related content on social media in…

Continuance interaction intention in retailing: Relations between customer values, satisfaction, loyalty, and identification

Pantea Foroudi, Maria Teresa Cuomo, Mohammad M. Foroudi

Social media as a competitive marketing tool deliver online platforms for retailers to get closer to their consumers/visitors/shoppers through continued interaction. The purpose…

Service quality in multichannel fashion retailing: an exploratory study

Elena Patten, Wilson Ozuem, Kerry Howell

Consumer purchasing behaviour has changed substantially in the light of recent developments in E-commerce. So-called “multichannel customers” tend to switch retail channels during…