Information Technology & People: Volume 34 Issue 3

An examination of the e-government service value chain

Rajiv Kumar, Ritu Kumar, Amit Sachan, Piyush Gupta

E-government quality (e-GovQual) and e-government user value (e-GUV) are multidimensional concepts. While previous studies have identified apparent factors influencing…

Dude, where's my data? The GDPR in practice, from a consumer's point of view

Hanne Sørum, Wanda Presthus

This paper investigates the European Union's General Data Protection Regulation (GDPR) in information systems (ISs). The GDPR consists of 99 articles, and two articles are…

Effects of enterprise social media usage on task performance through perceived task structure: the moderating role of perceived team diversity

Manting Deng, Hefu Liu, Qian Huang, Guanqi Ding

Organisations have widely adopted enterprise social media (ESM) to improve employees' task performance. This study aims to explore the mediating role of perceived task structure…

Do stressors stifle or facilitate employees' innovative use of enterprise systems: the moderating role of IT mindfulness

Shaobo Wei, Fenfen Zhu, Xiayu Chen

Innovative use of enterprise systems (ES) by employees is essential for organisations to benefit from huge investments in such systems. Drawing on job demands-resources (JDR…

Consumers' continuance intention to use fitness and health apps: an integration of the expectation–confirmation model and investment model

Weisheng Chiu, Heetae Cho, Christina G. Chi

This study aimed to explore consumers' continuance intention to use a fitness and health app by applying two theoretical models: the expectation–confirmation model (ECM) and the…

Who are you talking about? Contrasting determinants of online disclosure about self or others

Nik Thompson, Jack Brindley

This paper contrasts the determinants of online disclosures about self and others in social media.

The role of transaction cost and trust in e-loyalty: a mixed-methods study of ride-sharing

Tingting Hou, Xusen Cheng, Xiankun Cheng

The purpose of this paper is to explore the trust antecedents and the effect of trust and transaction cost on passengers' e-loyalty in the context of mobile commerce enabled…

They support, so we talk: the effects of other users on self-disclosure on social networking sites

Cheng-Yu Lin, En-Yi Chou, Heng-Chiang Huang

Social networking sites (SNSs) have significantly influenced people's lives and changed their behavior. Although previous research has explored self-disclosure in virtual…

How do digital influencers affect social commerce intention? The roles of social power and satisfaction

Panpan Wang, Qian Huang, Robert M. Davison

The success of social commerce depends on consumers' willingness to participate in social commerce activities. Practitioners have attached increasing attention to facilitating…

Many hands make light work: towards a framework of digital co-production to co-creation on social platforms

Sultana Lubna Alam

Recent technological advances have enabled consumers and citizens to contribute to organizational processes through co-production and co-creation in ways that challenge…

The impact of anonymous, two-way, computer-mediated communication on perceived whistleblower credibility

Jacob A. Young, James F. Courtney, Rebecca J. Bennett, Timothy Selwyn Ellis, Clay Posey

The purpose of this study was to investigate the impact of two-way, computer-mediated communication on investigator perceptions of whistleblower credibility.

Does role conflict influence discontinuous usage intentions? Privacy concerns, social media fatigue and self-esteem

Xiaojun Fan, Xinyu Jiang, Nianqi Deng, Xuebing Dong, Yangxi Lin

Using WeChat moments as an example, this article explores the impact of user role conflict on privacy concerns, social media fatigue and the three dimensions of discontinuous…

Why online medical teams disband? The role of team diversity and leadership type

Jiaying Li, Hong Wu, Zhaohua Deng, Richard David Evans, Ziying Hong, Shan Liu

Online medical teams (MTs), involving collaboration between remote healthcare workers, can provide comprehensive and rapid healthcare to patients. The growth in MTs is continuing…

Exploring the relationship between employee engagement and its antecedents: the moderating role of smartphone use

Sheng-Wei Lin, Yuan-Hung Liu, Eugenia Y. Huang

This study empirically verified employee engagement (EE) as an outcome of organizational communication and confirmed that the formation of EE is strengthened when smartphone use…