Information Technology & People: Volume 36 Issue 3

Wireless information technology competency and transformational leadership in supply chain management: implications for innovative capability

Teck-Yong Eng, Kholoud Mohsen, Lin-Chih Wu

The present study conceptualizes and examines the interplay of transformational leadership, ambidexterity and wireless information technology (IT) competency for enhancing…

Mobile money and entrepreneurship in East Africa: the mediating roles of digital savings and access to digital credit

Isaac Koomson, Edward Martey, Prince M. Etwire

This study aims to examine the comparative link between mobile money (MoMo) and entrepreneurship in East Africa. Apart from analysing the data to examine locational, gender and…

Understanding customer's meaningful engagement with AI-powered service robots

Sunyoung Hlee, Jaehyun Park, Hyunsun Park, Chulmo Koo, Younghoon Chang

The purpose of this study is to empirically investigate what aspects of service robot interactions with customers can lead to meaningful outcomes in the view of customers. The…

Psychophysiological responses to mobile reading: evidence from frontal EEG signals under a distracting reading environment and different text genres

Yiran Li, Liyi Zhang, Wen-Lung Shiau, Liyang Xu, Qihua Liu

Reading represents a basic way by which humans understand the world and acquire knowledge; it is also central to learning and communicating. However, with the rapid development of…

What social factors influence learners' continuous intention in online learning? A social presence perspective

Qian Guo, Qingfeng Zeng, Lanlan Zhang

The perception of an inferior learning experience is the main challenge for online learning, which leads to higher dropout rates in online courses. The purpose of this paper…

VR tourism experiences and tourist behavior intention in COVID-19: an experience economy and mood management perspective

Wilson K.S. Leung, Man Kit Chang, Man Lai Cheung, Si Shi

Virtual reality (VR) technology is a potential tool for tourism marketers to maintain the attractiveness of their destinations and recover from the COVID-19 pandemic. However, the…

A binding tie: why do customers stick to omnichannel retailers?

Sheng-Wei Lin, Eugenia Y. Huang, Kai-Teng Cheng

This study employed the commitment–trust theory in social psychology and relationship marketing to explore female customers' perception of channel integration quality in…

Would you mind sharing your story? A narrative exploration of incivility experiences in the Information Technology workplace

G. Prabhu, Vijyendra Pandey, Sundaramoorthy Jeyavel, Rajgopal Greeshma

Unfortunately, workplace incivility (WI) within the information technology (IT) sector has hardly been covered in extant literature. Therefore, through narratives, this study…

Exploring the effects of different achievement goals on contributor participation in crowdsourcing

Philip Tin Yun Lee, Richard Wing Cheung Lui, Michael Chau, Bosco Hing Yan Tsin

This study examines how contributors with different achievement goals participate under the influence of two common motivators/demotivators on crowdsourcing platforms, namely…

Time is of the essence: a systematic literature review of temporality in information systems development research

Mairead O'Connor, Kieran Conboy, Denis Dennehy

The purpose of this paper is to identify, classify and analyse temporality in information systems development (ISD) literature.

Regulating professional identities in the epoch of social media: exploring the process of identity creation for IT workers in India

Aparna Gonibeed, Syed Imran Saqib

The paper aims to explore the process of identity regulation and identity creation on social media for employees in the IT sector of India and how this process is different for…

Deterrence and defiance as responses to copyright enforcement policies of digital content: appraisal tendency perspective

Dario Miocevic

Today, digital piracy remains a growing challenge for legislators and businesses operating in the entertainment industry. For these reasons, policymakers place significant efforts…

Examining the influence of occupational characteristics, gender and work-life balance on IT professionals' occupational satisfaction and occupational commitment

Diana K. Young, Alexander J. McLeod, Darrell Carpenter

In response to the tech skills gap, this research paper aims to examine the influence of occupational characteristics, gender and work-life balance on IT professionals'…

Citizen behaviors, enterprise social media and firm performance

Olivier Caya, Elaine Mosconi

The goal of this study is twofold: first, it seeks to investigate how enterprise social media (ESM) usage contributes to firm performance, especially through operational…

Exploring digital natives' mobile addiction syndrome in Taiwan: psychological issues and beyond

Wenshin Chen

This study seeks to explore digital natives' mobile usage behaviors and, in turn, develop an analytic framework that helps articulate the underlying components of mobile addiction…

Investigating the effect of service feedback and physician popularity on physician demand in the virtual healthcare environment

Adnan Muhammad Shah, Wazir Muhammad, KangYoon Lee

This study examines how service feedback and physician popularity affect physician demand in the context of virtual healthcare environment. Based on the signaling theory, the…