Information Technology & People: Volume 36 Issue 7

Predictions on usefulness and popularity of online reviews: evidence from mobile phones for older adults

Minghuan Shou, Xueqi Bao, Jie Yu

Online reviews are regarded as a source of information for decision-making because of the abundance and ready availability of information. Whereas, the sheer volume of online…

Establishing the typology and the underlying structure of rumor-combating behaviors: a multidimensional scaling approach

You Wu, Xiao-Liang Shen, Yongqiang Sun

Social media rumor combating is a global concern in academia and industry. Existing studies lack a clear definition and overall conceptual framework of users' rumor-combating…

Examining the predictors of university students' engagement, fear of missing out and Internet addiction in online environments

Ümmühan Avcı, Ayşe Kula

Recently, online learning and online environments have become even more important. Students' engagement, fear of missing out and Internet addiction are seen as interrelated…

A framework for assessing trust in e-government services under uncertain environment

Masoud Shayganmehr, Anil Kumar, Jose Arturo Garza-Reyes, Edmundas Kazimieras Zavadskas

In this study, a novel framework was proposed to assess the trust in e-government (e-Gov) services under an uncertain environment. The proposed framework was applied in Iranian…

Smartphone use and knowledge gap hypothesis: the relationship between mobile news consumption, discussion network heterogeneity, and political knowledge

Yonghwan Kim, Hsuan-Ting Chen

The purpose of this study is to examine the knowledge gap hypothesis in the context of smartphone use for news to understand whether mobile news consumption could bridge or widen…

Can the Ebola experience in West Africa help to combat the COVID-19 pandemic? Testing the critical incident management systems model in the COVID-19 context

Glory George-Ufot, JiuChang Wei, Oyinkansola Christiana Kevin-Israel, Mona Salim, Muhideen Sayibu, Halima Habuba Mohamed, Lincoln Jisuvei Sungu

This study explored whether the critical incident management systems (CIMS) model can predict the EMS performance in the COVID-19 context. Past research has established the…

The effects of digital nativity on nonvolitional routine and innovative usage

Patricia Martins, Winnie Ng Picoto, France Bélanger

This study explores the differences between digital immigrants (DIs) and digital natives (DNs) in the continuance of routine and innovative information system use.

Harmony in intelligent hybrid teams: the influence of the intellectual ability of artificial intelligence on human members’ reactions

Aihui Chen, Mengqi Xiang, Mingyu Wang, Yaobin Lu

The purpose of this paper was to investigate the relationships among the intellectual ability of artificial intelligence (AI), cognitive emotional processes and the positive and…

The impact of comment history disclosure on online comment posting behaviors

Jong Min Kim, Jeongsoo Han, Shiyu Jiang

This study aimed to empirically examine the effectiveness of disclosing user comment history without disclosing personal identity as a nudge policy to refrain users from posting…

Do expressions of sadness, anxiety and fear have different impacts on attracting donations? Evidence from a Chinese online charitable crowdfunding platform

Ruichen Ge, Sha Zhang, Hong Zhao

Extant research shows mixed results on the impact of expressed negative emotions on donations in online charitable crowdfunding. This study solves the puzzle by examining how…

Exploring smart retailing: anthropomorphism in voice shopping of smart speaker

Yu-Teng Jacky Jang, Anne Yenching Liu, Wen-Yu Ke

The purpose of this paper is to investigate the effects of anthropomorphism and identify factors related to adopting voice shopping on smart speakers.

Impact of product customization level on consumer's word-of-mouth behaviors and contents: a field study

Xiaolun Wang, Xiaofeng Yu, Fan Feng, Peijian Song

Customization, a marketing strategy through providing personalized products, might be a new solution to motivate consumer feedbacks in electronic commerce (e-commerce) websites…

Assessing factors influencing consumers' non-adoption intention: exploring the dark sides of mobile payment

Rajat Kumar Behera, Pradip Kumar Bala, Nripendra P. Rana

The new ways to complete financial transactions have been developed by setting up mobile payment (m-payment) platforms and such platforms to access banking in the financial…

COVID-19 information seeking behavior versus value perception among U.S. ethnic/racial minorities: differences and vaccination implications

Hyehyun Kim, Sylvia Chan-Olmsted, Huan Chen

This study explores information behavior and perception and vaccination among America's three largest ethnic minorities, Hispanic, Black/African American and Asian, in COVID-19…

Health IT in our daily life: impact of mobile phone use on the emotions and compliance of diabetes patients

Xue Zhang, Yezheng Liu, Xin Li, Jianshan Sun

Leveraging information technology (IT) to improve the treatment and support of patients is a widely studied topic in healthcare. For chronic diseases, such as diabetes, the use of…

Establishing trust in the sharing economy: an analysis of organizational, systems and interpersonal level trust

Andrea Calabro, Tahir M. Nisar, Mariateresa Torchia, Hsiao-Ting Tseng

In this study, the authors examine how organizational-, systems- and interpersonal-level trust may be required for a smooth functioning of the firms in the sharing economy (SE)…

How do different stakeholder groups within an open source software project influence the project's development: a case study of OpenSimulator

Paul Di Gangi, Robin Teigland, Zeynep Yetis

This research investigates how the value creation interests and activities of different stakeholder groups within one open source software (OSS) project influence the project's…