Table of contents
Reflecting over a practice: Framing issues for scholar understanding
Ari HeiskanenExplores the possibilities of basing scientific investigation onthe practical experiences gained by the author when he participated inthe development of the Student Information…
597
Integrating groupware technology into a business process improvement framework
Nereu F. Kock, Robert J. McQueenMuch of the evaluative research on groupware in organizations sofar has been preoccupied with the role of groupware as a new interactionmedium to replace or extend face‐to‐face…
1502
The application of total quality management to software development
Jennie CarrollQuality is an important issue for software development. Totalquality management (TQM) has been suggested as a solution to softwarequality problems. The key elements of TQM as it…
2436
Case study on exceptions
Heikki SaastamoinenDiscusses exceptions in office work and the link between rules andexceptions in office information systems. After describing the nature ofexceptions, examines their effect on…
1146
ISSN:
0959-3845Renamed from:
Office Technology and PeopleOnline date, start – end:
1992Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Prof Edgar Whitley
- Prof Kevin Crowston
- Prof Yulin Fang
- Prof Jyoti Choudrie