International Journal of Physical Distribution & Logistics Management: Volume 31 Issue 6

The reception box impact on home delivery efficiency in the e‐grocery business

Vesa Kämäräinen, Juha Saranen, Jan Holmström

Home delivery of groceries is not yet a very popular service among consumers. One reason for the slow progress has been the time‐consuming and expensive ordering process. In…

Solving the last mile issue: reception box or delivery box?

Mikko Punakivi, Hannu Yrjölä, Jan Holmström

One of the biggest challenges in B2C e‐commerce is the so‐called “last mile”, the home delivery service for the customer. Particularly in electronic grocery shopping it is…

European retailing in e‐transition?: An empirical evaluation of Web‐based retailing – indications from Austria

Herbert Kotzab, Maria Madlberger

The management of electronic retail channels is not limited to virtual companies only. Also store‐based (stationary) retailers are expected to set up electronic distribution…

Epilogue: UPS Logistics – practical approaches to the e‐supply chain

Remko I. van Hoek, Ian Chong

This epilogue presents the experiences of UPS Worldwide Logistics, a company known to be leading in the development and implementation of a fourth‐party logistics business model…