Human Resource Management International Digest: Volume 19 Issue 5

Finding new roles for existing staff within your organization

Considers why being able to find new roles for employees within the organization is of growing importance.

Birmingham City Council links increased contribution and outcomes to reward and recognition: System raises productivity and improves performance

Describes how a fair and transparent reward system based on performance is giving greater control over outcomes, retaining the best staff for the future and saving money.

Contact‐center training ignites culture change at DRL: Program boosts profitability and standards of service

Describes how UK online white‐goods retailer DRL Ltd has seen higher sales, better customer satisfaction and a greater appetite for change following award‐winning training for its…

Total Immersion training transforms IAS: Agency employees get the digital message

Describes an award‐winning training program that helped UK business‐to‐business marketing agency IAS to harness the power of social media.

Apprentices prove their worth at TIS Cumbria: Cost‐effective way to combat skill shortage

Describes an award‐winning apprenticeship scheme at UK fabrication‐machining firm TIS Cumbria.

The Beasleys speak to T‐Mobile employees: Employee magazine goes from paper to electronic format

Details how T‐Mobile UK successfully transferred its employee newsletter, open, from paper to an electronic format.

Employee involvement transforms Granarolo: Systematic consultation covers all main aspects of the business

Reveals how an Italian company that faced bankruptcy in the late 1990s has transformed its fortunes through the close involvement of its employees and other stakeholders.

Training helps Merlin to build service centers from scratch: Award for program that seals a new company strategy

Describes how award‐winning training helped Merlin Claims to build two service centers from scratch. Reveals that, after only 15 months, they were delivering service hailed as…

Warehousing programs deliver for Morrisons: … and support supermarket's “can do” culture

Describes two award‐winning training programs for warehouse employees at UK supermarket Morrisons.

Octopus puts job candidates in the swim: Investment company pioneers Apprentice‐style recruitment

Describes a competition based on the hit television series The Apprentice that UK firm Octopus Investments used to recruit new members of its sales team.

Training programs keep capital city on the move: Key skills delivered to Transport for London employees

Describes two training programs at Transport for London – one for project and program managers and the other in new technology.

How to cement a diversity policy: The key role of talent development

Highlights the importance of talent development in organizations, focusing on the strategies designed by Mindleaders ThirdForce in accordance with the most recent Bersin trends…

Interview with Mark Batey, R&D Director of E‐Metrixx and Joint Chairman of the Psychometrics at Work Research Group at Manchester Business School

To provide an interview with Mark Batey, R&D Director of E‐Metrixx & Joint Chairman of the Psychometrics at Work Research Group at Manchester Business School.

Retirement after 65 – a gold watch or a P45?

Driving customer service excellence (lessons in customer service provision and excellence learned by the call centre at an unnamed cable services provider)

Remote control (e-working)

Try something new today (HR at Sainsbury’s)

Team Roles at Work, 2nd ed.

Shining light on the HR profession

It’s all in here! How do we get it out?

Degeneration of decorum (workplace rudeness)

How HR made a difference (Lloyds Pharmacy)

Creating a new mindset: guidelines for mentorship in today’s workplace

Good Boss, Bad Boss: How to Be the Best … and Learn from the Worst

HMV’s master

The Elephant in the Boardroom

Your flexible friends? (benefits)