Human Resource Management International Digest: Volume 19 Issue 6

Employee engagement for control freaks

This paper aims to claim that most people are control freaks and explain how they can be encouraged to accept change.

Training program engages employees at Hand Picked Hotels: Staff turnover falls and satisfaction increases

This paper aims to describe an award‐winning training program that has helped to reduce staff turnover, improve employee and customer satisfaction and boost engagement with the…

UPS delivers leadership‐development reforms: Changes equip firm for modern global business environment

This paper aims to describe how global logistics provider UPS overhauled global training, leadership development and succession planning.

Moneycorp benefits from innovative approach to customer‐service training: Personal development plans provide data on key performance areas

This paper aims to describe a 12‐week training program for cashiers and branch managers that helped to improve customer service at Moneycorp, which operates retail currency and…

John Lewis drivers deliver top customer service: Retailer recognizes their role as the organization's human face

This paper aims to describe a training program for 300 delivery drivers at UK retailer John Lewis.

Magazine business turns a new page with training for sales team: Investment in employees boosts profitability and morale

This paper aims to describe a training program for the advertising‐sales team at magazine publisher Hachette Filipacchi.

Nikon focuses e‐learning on camera retailers: Cost‐effective way of reaching large number of employees

This paper aims to describe how highly visual and interactive e‐learning, which demonstrates the features and benefits of Nikon cameras, is being used to train the employees of…

Global Radio broadcasts the message on health and safety: E‐learning reaches casual and geographically dispersed workers

This paper aims to details how e‐learning is being used to impart training at two UK media companies.

Training brings triple gains at Guinness Northern Counties: Housing association begins to build a coaching culture

This paper aims to describe award‐winning training initiatives at three housing associations – Guinness Northern Counties, Shepherds Bush Housing Group (SBHG) and Circle Anglia.

Talent management in the new business world: How organizations can create the future and not be consumed by it

This paper aims to advance the view that having a rigorous, cyclical, ongoing process around talent management may be the most important differentiator between organizational…

The dual responsibility of the HR specialist: … for people issues and strategic management

The purpose of this paper is to outline the importance of human resources (HR) specialists being able to deal with both people issues and the strategic management of the…

Economic competitiveness and employee protections – a dichotomy?: The World Bank Rigidity of Employment index in focus

The purpose of this paper is to analyze the popular belief that for organizations (and countries) to be economically prosperous they require a highly flexible industrial relations…

Interview with Lee McQueen, 2008 winner of The Apprentice

The purpose of this paper is to provide an interview with Lee McQueen, 2008 winner of The Apprentice, who has recently started up a new business called “Raw Talent Academy”. The…

Organizational identification and serendipitous value creation in post-acquisition integration

Hiring again?

M’m m’m good: learning and performance at Campbell Soup Company

Engaged employees equals high-performing organizations (achieving successful employee engagement)

Way to run a railroad (human resources at London Overground Rail Operators Ltd)

Making leadership personal (leadership development at Campbell Soup Company)

Employee-powered PR (public relations training for non-public relations specialists)

NLP: Principles in Practice

Hoof It! Seven Key Lessons on Your Journey of Success

Special report: healthcare benefits

A lot of bottle (human resource management at Nampak)

With their blessing (religion at work)

Steadily breaking through barriers: how Milliken improves performance and innovation

When the going gets tough … (leaner organizations)

Want a job? Bring your game (how video games are effective tools for employee training and for sorting out prospective candidates during recruitment)

An examination of e-HRM as a means to increase the value of the HR function

Organizational Traps: Leadership, Culture, Organizational Design

Leadership through the Ages

"Social networks" at work – employment law and the Facebook generation