Training for Quality: Volume 4 Issue 3

Erratum

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604529610115885. When citing the…

Erratum

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09684879610112846. When citing the…

An application of TQM concepts in education

V.H.Y. Lo, D. Sculli

Discusses an application of total quality management (TQM) concepts in education. Applies the concepts to a quality management programme for industrial and engineering managers…

People management: where is the evidence of best practice? Part II

A. Hamzah, M. Zairi

Presents the second of a series of three papers which look at best practice in the area of people management. The first paper analysed five case studies representing the fast…

Internal quality audits ‐ obstacles or opportunities?

G. Dennis Beecroft

Suggests that auditing has been viewed by its recipients throughout history as a negative process. This perception results from how the audit is conducted, who conducts the audit…

Are creative ability and work standardization in contradictory relationship?

Yoshio Kondo

Argues that a full display of creativity is indispensable, not only for developing new products and technology, but also for managing any business for future development, if it is…

Asian company examples of excellent quality management

John Villanueve, Brian H. Kleiner

American industry has been challenged from goods coming from abroad. Once pre‐eminent in quality in the 1940s and 1950s, US companies can no longer stand complacent while their…