Journal of Advances in Management Research: Volume 1 Issue 2

Technological distance between manufacturing sectors and prefectures in Japan: innovative clusters and patents

Chihiro Watanabe, Carlos Carvajal

This paper examines the effects of technological distance on the performance of manufacturing sectors relative to the proximity of R&D activities in adjacent prefectures in Japan…

Comparing total quality management success factors in UK manufacturing and service industries: some key findings from a survey

Jiju Antony, Craig Fergusson, Steve Warwood, Joanna Hing Yee Tsang

Total Quality Management is an integrative managemetn philosophy aimed at continuously improving the performance of products, processes and services to achieve and surpass…

Strategy mishap in the TQM journey – a system dynamics approach

V.K. Khanna, Prem Vrat, Ravi Shankar, B.S. Sahay

Application of Total Quality Management (TQM) approach has played an important role in the survival and growth of many industries. One of the major reasons for dismal performance…

Strategy mishap in the TQM journey – a system dynamics approach

Aashish Ranjan, Gaurab Mishra, M.K. Tiwari

Flexible Manufacturing Cell (FMC) has been adopted as means to curb cycle time, increase productivity and improve product quality. One of the most crucial decisions that severely…

Customer satisfaction in the service sector: a case study of the airline industry

Rajat K. Baisya, R. Sarkar

In India, the domestic airline industry is also going through an interesting phase with three‐way competition between Indian Airlines (Government owned), Jet Airways and Air…