Journal of Systems and Information Technology: Volume 15 Issue 2

Extending customer relationship management: from empowering firms to empowering customers

Hannu Saarijärvi, Heikki Karjaluoto, Hannu Kuusela

The focus of customer relationship management (CRM) literature has been predominantly on the firm perspective and on IT, not on customer or service orientation and value…

A comprehensive review of survey‐based research in MIS

Erastus Karanja, Jigish Zaveri

MIS researchers have consistently adopted survey‐based research method while investigating MIS and related phenomenon, making survey‐based research method one of the widely used…

Wikis as knowledge management systems: issues and challenges

Sarah Kiniti, Craig Standing

The purpose of this paper is to identify and examine the major issues and challenges that impact the implementation of wikis as KMS. Wikis have been referred to as next generation…

Intention to use a free voluntary service: The effects of social influence, knowledge and perceptions

Boonlert Watjatrakul

This empirical study aims to understand the interrelationship among the key technology adoption factors including social influence, individual existing knowledge, and individual…