Table of contents
Investigating employee harassment via social media
Mark Taylor, John Haggerty, David Gresty, Natalia Criado Pacheco, Tom Berry, Peter AlmondThe purpose of this paper is to examine the process of investigation of employee harassment via social media to develop best practices to help organisations conduct such…
The impacts of unique service resources and habit on e-service loyalty in a highly competitive market
Yong Liu, Shengli Deng, Feng Hu, Xiaoyu ChenThe purpose of this study is to seek to quantify how unique service resources and consumer habit affect e-service loyalty (e-loyalty) in a highly competitive market. This study is…
Uses and gratifications of social media: a comparison of microblog and WeChat
Chunmei Gan, Weijun Wang– The purpose of this study is to explore the general and specific gratifications obtained from using microblog and WeChat.
Demystifying the benefits and risks of Lean service innovation: a banking case study
Yiwei Gong, Marijn JanssenThe purpose of this paper is to demystify Lean for service innovation by investigating its benefits and risks. Lean innovation is a relatively new approach which is advocated in…
Exploring the influence of electronic word-of-mouth on tourists’ visit intention: A dual process approach
Ping WangThe purpose of this study is to explore the influence of electronic word-of-mouth (eWOM) on outbound tourists’ intention to visit a destination through a dual-process perspective…
ISSN:
1328-7265Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Raymond Chiong