Benchmarking for Quality Management & Technology: Volume 4 Issue 4

An overview of benchmarking process: a tool for continuous improvement and competitive advantage

Dean Elmuti, Yunus Kathawala

The continuous pursuit of excellence is the underlying and ever present goal of benchmarking practices. Benchmarking is an external focus on internal activities, functions, or…

The relationship between strategic purchasing and customer satisfaction within a total quality management environment

Terry Brookshaw, Mile Terziovski

Notes that despite a considerable amount of literature on the impact of strategic purchasing and TQM on organizational performance, empirical evidence of the dynamic link is not…

Managing innovation in French small and medium‐ sized enterprises: an empirical study

Klas Soderquist, J.J. Chanaron, Jaideep Motwani

Presents the results of a survey of how innovation is managed by French small and medium‐sized enterprises. Focuses on drivers for change, actions to improve short‐ and long‐ term…

Erratum

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/01443579710177059. When citing the…

Functional strategies and competitiveness: an empirical analysis using data from Australian manufacturing

Bishnu Sharma, Tom Fisher

Investigates functional strategies aimed at developing competitive advantage in terms of both their perceived importance by management and their actual impact on organizational…