Table of contents
Benchmarking knowledge management in a public organisation in Malaysia
Syed Omar Sharifuddin bin Syed‐Ikhsan, Fytton RowlandThere is relatively very little information on knowledge management in the public sector, and even less in developing countries. This paper investigates and examines the…
Industry‐specific cycles and companies' financial performance comparison using self‐organizing maps
Aapo Länsiluoto, Tomas Eklund, Barbro Back, Hannu Vanharanta, Ari VisaMultilevel environment analysis is important for companies operating on the global market. Previous studies have in general focused on one level at a time, but the need to perform…
Benchmarking design‐build procurement systems in construction
Edmond W.M. Lam, Albert P.C. Chan, Daniel W.M. ChanBenchmarking can be an effective way of helping organizations to deliver better services through continuous improvement. The concept of benchmarking has been extensively applied…
Cost income ratio benchmarking in banking: a case study
Kurt Hess, Graham FrancisThis paper examines how ASB Bank, a New Zealand‐based retail bank, made use of cost income ratio benchmarking when reviewing its operational efficiency. In particular, it shows…
Benchmarking the port services: a customer oriented proposal
Manuel Cuadrado, Marta Frasquet, Amparo CerveraIn recent years, ports have experienced a period of significant growth and development along with intense inter‐port rivalry as a consequence of intermodality and hinterland…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran