Benchmarking: An International Journal: Volume 12 Issue 3

Learning by example: Benchmarking organizational culture in hospitality, tourism and leisure SMEs

Olympia Kyriakidou, Julie Gore

To provide positive benchmarking examples of hospitality, tourism and leisure small management enterprises in the area of organizational culture.

Benchmarking for entrepreneurial survival: Pursuing a cohesive and imperfectly imitable culture

Ruth B. McKay, Ed Chung

To propose a conceptual framework that facilitates the benchmarking of strategic processes necessary for entrepreneurial survival and success.

Benchmarking in the non‐profit sector in Australia

Melissa Conley Tyler

This paper aims to examine the use of benchmarking as a management technique in the Australian non‐profit sector. Benchmarking has great potential benefit for the non‐profit…

Critical success factors in developing teleworking programs

Kellyann Berube Kowalski, Jennifer Ann Swanson

To provide a framework of critical success factors for practioners and employers looking to develop new or enhance existing telework programs.

Using employee gainsharing plans to improve organizational effectiveness

Matthew H. Roy, Sanjiv S. Dugal

To introduce a conceptual model for increasing the likelihood that gainsharing plans will be successfully implemented.

Benchmarking culture and performance in Chinese organizations

Rajendar K. Garg, Jun Ma

To show differences in organizational performance, management style and systems, resulting from cultural differences in three organizational types: foreign‐owned, joint ventures…

Management fads: the case of the self‐managed team

Marja Flory

To critically analyze why the implementation of self‐managed teams often leads to disappointment.

Performance Assurance for IT systems

Donald R. Moscato

Benchmarking the human side of the business enterprise

Matthew H. Roy, Sanjiv S. Dugal