Benchmarking: An International Journal: Volume 20 Issue 2

Benchmarking hotel industry in a multi‐period context with DEA approaches: a case study

Wei‐Wen Wu, Lawrence W. Lan, Yu‐Ting Lee

The purpose of this paper is to propose a benchmarking framework to evaluate the efficiency and effectiveness of the hotel industry, in a multi‐period context, with consideration…

Hybrid methodology for measuring the utilization of advanced manufacturing technologies using AHP and TOPSIS

Harwinder Singh, Raman Kumar

Globalisation and liberalization of today's markets economy has posed new challenges to all manufacturing organizations, irrespective of their size and sector, for effective…

Research and development (R&D) portfolio management in the electric utility sector: Does it change for the service sector?

Tugrul U. Daim, Terry Oliver, Ibrahim Iskin

The electric utility industry, unlike most other technology‐intensive industries, does not spend much money or effort on research and development. Many utilities do not possess an…

Cross‐cultural competitive benchmarking of fast‐food restaurant services

Hokey Min, Hyesung Min

The purpose of this paper is to help fast‐food restaurants successfully penetrate foreign markets and then strengthen their foothold in those markets by identifying cross‐cultural…

Performance evaluation of an online benchmarking tool for European freight transport chains

Dewan, Zahurul Islam, Thomas H. Zunder, Ronald Jorna

The purpose of this paper is to assess the performance of an online benchmarking tool developed for logistics service users and providers to provide alternative service option in…

Measuring the longitudinal performance of 3PL branch operations

Seong‐Jong Joo, James S. Keebler, Sue Hanks

The purpose of this paper is to analyze the longitudinal efficiency of branch operations of a third party logistics (3PL) company for comparative performance measurement and…

A critical review of supply chain management frameworks: proposed framework

Gunjan Soni, Rambabu Kodali

The literature of supply chain management (SCM) is burgeoning with frameworks but there has been no attempt in extant literature to highlight the inconsistencies present in…